Frequently Asked Questions

Ordering & Customization

How does customization work? Pick a customizable product (PVC velcro patch, name tag, or select backpacks), open the design tool, upload your image or add text, position it on the product, and check the live preview. What you approve in the preview is what we print.

Can I use any image I want? You must own the rights to the design or have permission to use it. Brand logos, sports team and league crests, cartoon/anime characters, and celebrity photos can't be printed without authorization. See our Customization Service Terms. Not sure? Email us your design first and we'll check.

What file should I upload for the best print quality? A PNG or JPG of at least 1000 × 1000 px. Light or transparent backgrounds print best — large dark background fills are not recommended. 

Can I change or cancel my custom order? Only before production starts — contact us within 【24 hours】 of ordering. Once production begins, custom orders can't be changed or canceled.

Shipping

Where do you ship? Worldwide. If your country isn't available at checkout, email us and we'll check options for you.

How long does delivery take? Standard items ship within 【3-5】 business days; custom items need an extra 【5–7】 business days for production. Delivery after dispatch: US 【7–15】, Canada 【8–18】, Europe 【10–25】, rest of world 【10–25】 business days.

Will I have to pay customs fees? For the US, Canada, and Europe — no, duties are prepaid (DDP). For other destinations, local import duties or taxes may apply and are the customer's responsibility.

Do I get a tracking number? You'll receive a shipping confirmation email once your order is dispatched, with tracking where available. International tracking can take a few days to update and may switch to your local carrier for final delivery.

Returns & Refunds

What's your return policy? Standard (non-customized) items: 30 days from delivery, unused and in original packaging. Customized products are made to order and are final sale — no returns or exchanges, except for genuine printing defects.

My item arrived damaged or misprinted — what do I do? Email info@overdesigned.biz within 7 days of delivery with your order number and photos. Genuine defects get a free reprint or a full refund — including custom items.

Who pays return shipping? We do, if the item is defective. For other eligible returns, the customer covers return shipping.

Products

Will the printed colors match my screen exactly? Slight differences are normal — screens show RGB; printing works differently. Bright neon colors shift the most. This isn't considered a defect.

How durable is the printing? Our patches and name tags are UV-printed on PVC and PU leather for daily use. Avoid machine washing and prolonged abrasion to keep the print looking its best.