Frequently Asked Questions

Ordering & Customization

How does customization work? Pick a customizable product (PVC velcro patch, name tag, or select backpacks), open the design tool, upload your image or add text, position it on the product, and check the live preview. What you approve in the preview is what we print.

Can I use any image I want? You must own the rights to the design or have permission to use it. Brand logos, sports team and league crests, cartoon/anime characters, and celebrity photos can't be printed without authorization. See our Customization Service Terms. Not sure? Email us your design first and we'll check.

What file should I upload for the best print quality? A PNG or JPG of at least 1000 × 1000 px. Light or transparent backgrounds print best — large dark background fills are not recommended. 

Can I change or cancel my custom order? Only before production starts — contact us within 【24 hours】 of ordering. Once production begins, custom orders can't be changed or canceled.

Shipping

Where do you ship? Worldwide. If your country isn't available at checkout, email us and we'll check options for you.

How long does delivery take? Standard items ship within 【3-5】 business days; custom items need an extra 【5–7】 business days for production. Delivery after dispatch: US 【7–15】, Canada 【8–18】, Europe 【10–25】, rest of world 【10–25】 business days.

Will I have to pay customs fees? For the US, Canada, and Europe — no, duties are prepaid (DDP). For other destinations, local import duties or taxes may apply and are the customer's responsibility.

Do I get a tracking number? You'll receive a shipping confirmation email once your order is dispatched, with tracking where available. International tracking can take a few days to update and may switch to your local carrier for final delivery.

Returns & Refunds

Returns
Unused, non-customized items may be returned within 14 days of delivery in their original packaging. Return authorization is required, and items must be sent to our designated return location. Customers are responsible for return shipping.

Refunds
Once the return is received and approved, the refund will be issued to the original payment method. We do not charge a restocking fee.

Custom Items
Customized products are final sale, except for damaged, defective, or misprinted items.

Damaged or Defective Items
Contact info@overdesigned.com within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund where applicable.

How durable is the printing? Our patches and name tags are UV-printed on PVC and PU leather for daily use. Avoid machine washing and prolonged abrasion to keep the print looking its best.